In the battle for customers, customer service becomes front and center. And it’s not difficult to imagine why and how. Providing the nearest experience to face-to-face engagement, phone-based service center offers the most direct and timely customer interactions that drive sales journey, build relationship, and generate satisfaction.
And nearly every 9 in 10 businesses have telephone hotlines for customer services – scaling from smaller ones that only take orders to larger ones that provide consultancy and after-service support. It can be said that no matter what the business, size, or industry, call center has become the essential.